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  • FAQS

    01How to place an order?

    02Can I buy shoes online without trying them out?

    • Buying shoes online without trying them on is not a problem if you know your size correctly. This is because in India, almost every shoe company follows a standard sizing system.

    03What is my shoe size?

    • If you are not sure about your shoe size follow the chart below and pick the size that suits you the best.

    • Size reference chart for Men
      CM size Euro size US size Indian / UK Size
      25.4 40 7.0 6.0
      25.7 41 8.0 7.0
      26.0 42 9.0 8.0
      26.7 43 10.0 9.0
      27.3 44 11.0 10.0
      27.9 45 12.0 11.0
      28.3 46 13.0 12.0
       

    04Can I return the shoe if it doesn't fit?

    • At Egoss Shoes we give you free replacement option in case the shoe does not fit. Please check our return/replacement/refund policy below.

    05Are these prices equal to MRP? Is these any extra tax?

    • All prices are equal to the MRP retailed at the stores. All prices mentioned on this site are final prices, inclusive of taxes in India.

    06How do I contact Egoss Shoes?

    • You can email us at info@egoss.in. Please check the questions below as they may be helpful also.
      Alternatively, click here to send your feedback online.

    07How can I return/replace a product?

    • The return/replacement/refund policy is customer friendly so that you will feel more comfortable in making online buying decision.

      a.Only unused merchandise will be eligible for return within 30 days from the date of receipt. No return/refund/replacement on SALE products.

      b. You can return the merchandise via courier.

      c. By courier: If you prefer to return/replace the merchandise by courier send us a mail at info@egoss.in, specifying the reason for return/replacement. Please mention your order number, date of purchase and mode of payment.

      Upon receipt of your request, our customer service representative will send the shipping address to you. Please return to us the unused merchandise in original packing (Same box in which the merchandise was sent to you) for inspection. Replacement, if available will be couriered to you or a credit note will be available for unhampered products. Incase you wish to return the product, the amount excluding the bank charges will be returned on approval from our Quality Controller..

    08What are the transfer charges to return/replace the product?

    • In order to make the return/refund replacement policy, Egoss Shoes will bear the cost of transferring back the product. However you will have to bear the cost of sending the product to us.

    09What payment options do you have?

    • Pay securely with any of the following Credit Cards.

    10Is it safe to use my credit card on your website?

    • If you're worried about using your credit card online, we recommend you put your concerns to rest.

      All online transactions on www.egoss.in are processed through EBS.

      EBS is a certified, Indian company, providing payment services to websites around the world.

      Security is critical for all parties where online transactions are concerned and EBS ensures that you have no worries on this front as you transact in the cyberspace.

    11How long will it take to deliver my shoes?

    • It takes us 10 to 12 business days to deliver your products all across India.

    12How can I track my order?

    • Your order status will be available 24 hours after your order has been placed, by simply clicking on the "My Account" link at the top right corner of every page of our site. From there, you will be able to view information about your order.

    13What do you charge for shipping the order?

    • Currently there are no shipping charges involved when you place the order. Enjoy the service while our Free Shipping Promotion is on.

    14What are the transfer charges to return/replace the product?

    • All prices are equal to the MRP retailed at the stores. All prices mentioned on this site are final prices, inclusive of taxes in India.

    15Is the shipping service available outside India?

    • This service is currently available only in India.